How your subscription service works?
We are a weekly or bi-weekly subscription service. There isn’t a minimum subscription period, and you can tailor your deliveries to work around your lifestyle. Any adjustment to the subscription (pauses, cancellations, delivery address, credit cards and box type changes) can be made through the website. It must be done two days before your next delivery date.
Can I put my susbscription on pause?
Yes, you can! If you’re travelling or would like to pause your subscription for any reason, simply login to your account and head over to manage my subscription. Here, you can change the status to on hold. Just make sure you this change is made two days before your next delivery date.
Is there a minimum subscription period?
Nope. You’re free to make your own decisions, and will not be tied into any contracts. You can cancel your subscription right after the first delivery, and at no extra cost, if you want.
How do I end my subscription?
We keep it easy, fast and simple. You just need to log into your account and head over to the Manage My Subscription page. Once you’re here, you can the status to cancel. Just ensure that you make these changes two days before your next delivery date. Once you’ve terminated your subscription in time, the recurring payment will be automatically stopped.
Do I need to be home to receive the delivery?
You do not need to be home to receive your delivery, unless your building policy requires you to be present to buzz visitors in. For customers who aren’t at home, our drivers are instructed to leave our boxes at their doorstep. If you’d like us to drop your box off someplace else, let us know in the Delivery Instructions box at the checkout page or at the My Account page.
When do you deliver?
Do you deliver on public holidays?
No, but we do work around them. If a public holiday falls on a Monday, we will delay your delivery to Tuesday. If a public holiday is on a Thursday, you’ll get your delivery on Wednesday instead.
Can I track my order delivery?
Yes, an initial SMS will be sent to you a day before the scheduled delivery date.
My box didn't arrive. What do I do?
Do I get to pick what goes in my box?
Only the best produce makes it into your box. You don’t have to waste hours thinking about it. We do that for you. However, you can choose some add ons that we have made available for you.
I'm missing a product from my box. What do I do?
I've received a faulty product in my box. What do I do?
Why are there many more organic produces in pre-selected boxes than in the custom box section?
As the custom box is delivered every week, it relies on a complete availability of the displayed produces throughout the year. However, organic produces are not available all year round, actually very few of them are. It works for a ready-made box because we can change the content and adjust depending on the availability of organic produces. We can’t guarantee to have each organic item available every week, so it does not work for the custom box.
What if there is a missing item in my customized box?
In case we have a shortage on a product that was supposed to be in your box, we will deduct the amount of this item from the recurring total amount.
Can I add or remove an item from my customized box after I ordered?
You certainly can! Simply go to your account page, select your customized box and change anything you want!
We just ask you to do it 2 days prior to your next delivery so we can reflect it in the next delivery!
Can I cancel or skip the delivery of my customized box?
You can cancel your subscription or skip deliveries, anytime at no extra cost! There is no commitment.
Do I need to visit the website weekly to process my box's payment?
Nope. Once the first payment has been made, it’s all automated from there. Our payment gateway system will charge you automatically the day after your delivery date. This is hassle-free, safe, and reliable. If you have any additional questions about this, drop us an email with your thoughts
Do you store my credit card details for the recurring payment?
No, we do not have the right to do so and don’t have access to it either. We use Payfort, the safest payment gateway currently available in the e-commerce market. The automatic recurring payment is a highly-controlled and secure process between Payfort and your bank. It’s SLL certified.
How much will I be charged every week?
When will I be charged for my box?
We process the payment after the delivery is complete. Please allow a few days for the charge to become visible in your account. If the payment doesn’t go through, we will contact you.
How can I change my credit or debit cards details?
We keep this process easy, efficient, and effortless. You just need to log into your account and head over to My Account. Here, you will be able to change your credit or debit card details.