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The minimum order is 89 AED.
We do our best to ensure the accuracy of every order that is shipped. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to farmbox through the correct channels (phone or email) within 3 days of receipt of your order.
For health and safety reasons, food and perishable products are not returnable or exchangeable except in cases in which farmbox shipped the incorrect item, or the item is unfit for consumption.
For foods and perishable items, if any items are damaged or are
unfit for consumption, please send a picture to [email protected]
on the same day than the box was delivered along with your order number. Our team will assess the item's condition based on the pictures you sent. If our team concludes that the item is indeed damaged or unfit for consumption we will proceed with a full refund on the mentioned item. The refund will be made in the same form as the payment was made.We will do our best to accommodate your request.
Returns are allowed within 30 days on non-perishable items that are in new and unused condition with all of the original packaging, manuals, accessories, etc.There will be no refund of shipping charges except in cases in which farmbox shipped the incorrect product. If a product is found to be defective or damaged during shipping you will have the option to receive a replacement or a refund of the purchase price and shipping charges.
To return merchandise for a credit or a refund, please contact us at [email protected]
There will be NO refund on original shipping charges or on return shipping charges, (unless we have made an error or incorrect items were sent). Please do not send any returns C.O.D. as they will not be accepted.
When we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase.
If you receive damaged goods, please notify us within 5 days of receiving your order. Please save your shipping box and packaging because it will need to be inspected by the carrier. If the box has been discarded, claims cannot be filed for damaged goods or items.