How does it work ?
Purchasing your first box will automatically trigger your subscription.
The day of delivery, frequency, size, box type, choosen for the first box will be used for the upcoming deliveries. It can be changed anytime in your account.
We make it easy and convenient for you !
Your credit card will be charged automatically after each delivery. No need to get any cash ready, Best hassle free solution !
We do not store any credit card details, the payment are processed thanks to an agreement in between your bank and our payment gateway managed by NBAD.
After each delivery, our payment gateway sends a signal to your bank that will trigger the payment.
We accept Visa and Mastercard
You can stop your subscription very easily. The only requirement we have is that you cancel at least 2 days before your next delivery, If you cancel less than 2 days your next delivery we will have to charge you for that delivery, as we order in advance the exact amount of produces from our farm network.
To cancel your subscription you can do it from your account panel on the website, or by sending an email to Alice@farmbox.ae.
For any exceptional valid reason (box not delivered, damaged fruits/veg) it is very easy for us to give you an instant refund.
We will deliver you on the specified day during the selected time slot. You will be notified by SMS before the delivery and you will even be able to track our drivers on a GPS Map !
If you are not home no worries ! If you request it, our drivers will simply leave the box on your doorstep.
Subscription policy :
You can put on hold or cancel the subscription at anytime ! However, note that to ensure the highest quality possible, we order the right amount of produces to our farmers 3 days before your delivery. It means that we need to have 3 days notice when you want to pause or cancel your delivery, otherwise we will have to charge your box, but to make you feel better about it, we give all these undelivered boxes to charity associations that provide the worked around the UAE with better food !